Tech support scam sweeping Upstate, BBB says - FOX Carolina 21

Tech support scam sweeping Upstate, BBB says

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A computer user types a message on a keyboard. (File/FOX Carolina) A computer user types a message on a keyboard. (File/FOX Carolina)

Callers who claim to be working for Microsoft and offer tech support are at the center of a scam that is becoming more frequent in the Upstate, according to the Better Business Bureau.

Officials at the consumer agency said they have received several phone calls from people who said that the phony tech support specialists claim that their computers have a virus and offer a way to remove it. They said by following the scammer's instructions, consumers are actually allowing the caller full access to their computer.

Consumers also reported that after following those steps, the fake tech informs the caller that there is a fee for the service, and then asks for credit card information, the BBB reported. Officials said some people have reported that the scammers call back after they refuse to pay.

Officials said people who have fallen victim to the scam should contact their bank or credit card company to dispute the payment. They also said consumers should immediately run an anti-virus and anti-spyware program on their computer. They also recommend consumers monitor their credit report and place a freeze on their credit, especially if they store sensitive financial information on their computer or bank online.

Anyone who believes they may of been had by the scammers is asked to call the Upstate Better Business Bureau at 864-424-5052.

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