BBB: Bill-payment scam targeting Duke Energy customers - FOX Carolina 21

BBB: Bill-payment scam targeting Duke Energy customers

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The logo of Duke Energy is displayed on a sign outside a facility in Spartanburg. (File/FOX Carolina) The logo of Duke Energy is displayed on a sign outside a facility in Spartanburg. (File/FOX Carolina)
GREENVILLE, SC (FOX Carolina) -

A bill-payment scam is targeting Duke Energy customers, according to a statement from the Better Business Bureau of the Upstate SC.

Officials said customers have reported receiving a telephone call from someone who claims that the customer's electricity will be turned off within hours unless they make an immediate payment by a prepaid debit card.

"Since November, we've received reports from about 80 customers who have been contacted by these scam artists," said Duke Energy Payments Manager Tom Cunningham. "May of the victims are small business owners."

BBB of the Upstate SC President Vee Daniel said although the scam is targeting electric customers now, they could begin targeting customers of other utilities, like cable or natural gas.

"That's why it's important to increase awareness about payment scams in general, so that customers understand the red flags and know what to do," Daniel said.

Daniel said utility customers should be suspicious of callers who demand immediate payment for any reason. He said customers should never disclose personal or financial information to anyone who calls or emails them. He said customers should never wire money or provide debit or credit card numbers to someone they do not know.

Customers who have questions about their bill, or believe they may have received a call from the scanners, are asked to call the number at the top of their utility bill to report it.

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