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SOURCE Logicalis US
Solution Provider Achieves Distinction for Delivering Outstanding Customer Service
NEW YORK, Sept. 10, 2013 /PRNewswire/ -- Today, Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), announced that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Logicalis for delivering outstanding customer service to clients in the United States.
"Logicalis is a Cisco Gold Partner and one of Cisco's top 10 partners worldwide; we owe that distinction, as well as our quarter-to-quarter customer satisfaction ratings, to a combination of the dedication of our experienced employees, the loyalty of our valued customers, and our robust solution methodologies which are designed to ensure customer success," says Ron Temske, Vice President of Communication and Collaboration, Logicalis US. "Our customers want a partner that takes ownership of the entire process and addresses their core business problems. Providing products alone doesn't create a solution – customers today expect us to deliver everything from design and implementation through the ongoing monitoring and management needed to support the solution long-term. They also want our guidance and thought leadership on incorporating emerging technologies into their business – leveraging our expertise in areas such as mobility, video and cloud computing. At Logicalis, we do just that. The result is deeply satisfied clients who see Logicalis as their trusted advisor for making business and technology operate as one. And that kind of satisfaction resonates when Cisco polls our shared clientele and measures our performance in relation to our competitors."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs nearly 3,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, EMC, NetApp, Microsoft, VMware and ServiceNow.
The Logicalis Group has annualized revenues of over $1.4 billion from operations in Europe, North America, South America and Asia Pacific and is fast establishing itself as one of the leading IT and Communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $5 billion.
For more information, visit www.us.logicalis.com.
Business and technology working as one
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