SC taxpayers can sign up for free monitoring Thursday - FOX Carolina 21

SC taxpayers can sign up for free monitoring Thursday

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A screen grab of the new credit monitoring website. (Oct. 24, 2013/FOX Carolina & CSID) A screen grab of the new credit monitoring website. (Oct. 24, 2013/FOX Carolina & CSID)
COLUMBIA, SC (AP/FOX Carolina) -

Taxpayers can start signing up for a second year of state-paid credit monitoring resulting from last year's massive hacking of South Carolina's tax collection agency.

Enrollment for consumer protection services through CSIdentity Corp. begins Thursday. It's free to the millions of residents and business owners whose unencrypted personal data was stolen last September from the Department of Revenue's computer servers.

Eligible taxpayers must have filed an electronic South Carolina tax return between 1998 and 2012.

South Carolina is paying CSID up to $8.5 million for its services, depending on how many people sign up.

About 1.4 million people signed up for free credit monitoring through Experian. That $12 million state contract is expiring, and enrollments will not transfer.

CSID offers more extensive monitoring, beyond credit reports, to catch other ways stolen identities are used. Those interested can call CSID at 855-880-2743 or visit www.scidprotection.com to enroll.

Tax payers have until Oct. 1, 2014 to enroll but are encouraged to sign-up as soon as possible.

"We want to get everybody signed up as quickly as possible," said Gov. Nikki Haley while in the Upstate on Wednesday. "It is not only going to do credit monitoring this time, it's also going to watch your social security number because we're seeing an increase in fraud where as people are taking numbers and using them on fraudulent tax returns."

Those who signed up for credit monitoring through Experian will have to start paying for that service when their membership ends, 12-months after the day they registered.

Questions about signing up with CSID

With the opening of sign-ups, some people reported to FOX Carolina Thursday morning that they were having issues creating accounts or accessing the website.

FOX Carolina reached out to the Department of Revenue and CSID for further information about problems users may have including not being able to create account because of a message that says, "The requested user account does not exist for this site."

According to CSID, if a user gets this message it means: the user is either not eligible, they have mis-entered information or the information they entered on the enrollment form does not match the information provided to us by the South Carolina Department of Revenue.

If a user tries to set up an account after three tries, they need to close their browser session and try again, according to CSID.

CSID said they saw 3,000 successful enrollments since 8 a.m. and are not aware of any issues with site traffic. They said they are actively monitoring the site for any downtime or latency, but have not had any reports of it since the site opened.

Additionally, tax payers from outside of South Carolina are required to have a pin number in order to set-up an account. CSID said they will receive notification letters in the mail during the next few weeks.

Users with questions or any of the afore-mentioned problems can contact the CSID South Carolina Identity Protection Hotline toll free at 855-880-2743, 24-hours a day, 7-days a week and 365-days a year.

Copyright 2013 FOX Carolina (Meredith Corporation). All rights reserved. The Associated Press contributed to this report.

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