Family says they were exposed to bed bugs at Greenville hotel - FOX Carolina 21

Family says they were exposed to bed bugs at Greenville hotel

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Family says they were exposed to bed bugs in Greenville hotel. (Source: Bruce Wilson) Family says they were exposed to bed bugs in Greenville hotel. (Source: Bruce Wilson)
Family says they were exposed to bed bugs in Greenville hotel. (Source: Bruce Wilson) Family says they were exposed to bed bugs in Greenville hotel. (Source: Bruce Wilson)
GREENVILLE, SC (FOX Carolina) -

A Greenville family said they were exposed to bed bugs at a local hotel.

It was a discovery made when three of them were covered in bites and the bugs were spotted on the hotel room bed.

Bruce Wilson posted photos of his family's bites and of the bugs on his Facebook page. He said he wanted other people to be aware of what his family faced at the Comfort Inn and Suites on Mills Avenue in Greenville.

The Wilsons started staying there on the night of Nov. 28 after their house burned down on Thanksgiving and they were left with nowhere to go.

"Everything in the house is completely destroyed, so we had to leave. Didn't have anywhere to stay," said Wilson.

Within days of checking into the Comfort Inn, Wilson said his wife complained that something was biting her. The next morning, things changed.

"When we woke up Monday morning, not only was she bitten up, my 2-year-old was bitten up and I was bitten up," said Wilson.

He said the bites were on their backs, arms and faces. 

"My 2-year-old had bites all over his face so bad that when he went to school, they actually sent him back home," Wilson said.

Wilson said he pulled back the covers on the hotel room bed and saw bugs. He took cell phone video and photos. He said he confronted the Comfort Inn's owner/manager, Milan Patel.

"The attitude this guy had was that this was not a big deal. To him, to file an insurance claim, and by the way, here is your $600 bill for staying here," Wilson said.

The family was given a second room and they say there were bed bugs there too.

FOX Carolina went to the Comfort Inn to talk with Patel. Instead, a woman identified as Regena Boyer spoke on behalf of the hotel. She said she is an independent person hired to handle the bed bug situation.

"The only thing we can say is it's being taken care of and, you know, it's being handled in the way it should be handled and a professional will be taking care of it and it will be done," Boyer said.

She said there is only a problem in one room, despite the Wilsons' issues with the second room. She did not want to discuss the family's bill.

"That I'm not going to get into. We're not even going to discuss that. You asked about the bed bugs and we're taking care of them. That's what we're going to say," said Boyer.

FOX Carolina checked with the South Carolina Department of Health and Environmental Control, DHEC, to find out about regulations on bed bugs. Agency spokesman Jim Beasley said there are no such regulations. He explained bed bugs are considered a nuisance, not a public health issue, because they do not spread disease.

We have contacted the Comfort Inn and Suites parent company, Choice Hotels. So far, representatives for the company have not returned our calls or emails.

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