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Dizzion's Cloud Delivered Desktops empower call center agents to work anytime, anywhere
DENVER, Feb. 4, 2014 /PRNewswire/ -- Dizzion today announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops. Dizzion's Cloud Delivered Desktops will support a significant portion of TELUS International's contact center agents by giving them access to virtual, highly secure desktops throughout its global call center operations.
TELUS International employees act as customer service agents for some of the most respected global brands in the high tech, financial services, telecommunications, utilities, and consumer goods industries. With Dizzon's Cloud Delivered Desktops, TELUS international can enhance both agent productivity and client security through the ability to easily access applications and increase processing power and file storage in the cloud.
"Dizzion is already adding tremendous productivity gains to our business. By enabling our agents to log in to their cloud-based accounts with all data secured in a centralized data center, we reduce long boot-up and log-in times as well as address any client security concerns with storing data on physical desktops," said Michael Ringman, vice-president of IT at TELUS International. "Since using Dizzion's cloud-enabled desktops, we've already calculated five minutes of net new productivity time per agent. In the extremely metrics-driven contact center industry, this represents huge gains for our clients. We look forward to expanding our strategic partnership with Dizzion, including more ways to leverage the cloud for the benefit of our employees and clients."
"We are pleased to be working with TELUS International, assisting them in delivering a unified and secure desktop solution," said Steve Prather, Dizzion Chief Executive Officer. "It's a win for both TELUS International agents and clients. Not only does The Cloud Delivered Desktop from Dizzion enhance their agents' capabilities to provide responsive and efficient customer care, it also enables TELUS International clients to locate their customer service programs in any location without having to buy or upgrade legacy equipment and applications."
TELUS International began implementing the Dizzion solution in late 2013, and is focusing on global deployment during early 2014.
Established in 2011, Dizzion [dizh-uhn] brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion's proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately held company based in Denver, Colorado. For more information, visit www.dizzion.com.
About TELUS International
TELUS International is a provider of Business Process Outsourcing (BPO) and contact center solutions to global clients. TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada, with $11.3 billion of annual revenue and 13.3 million customer connections. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $300 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards around the world lead TELUS' local philanthropic initiatives. TELUS was honored to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition. For more information, please visit www.telus.com, www.telusinternational.com, twitter.com/TELUSInt, and delicious.com/TELUSInternational.
For more information, please contact:
TELUS Media Relations
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