Duke Energy looking to protect customers from utility scammers - FOX Carolina 21

Duke Energy looking to protect customers from utility scammers

Posted: Updated:
CHARLOTTE, NC (FOX Carolina) -

Duke Energy said they were ramping up efforts to protect customers from the long-running scam targeting customers of utility service providers.

Duke Energy said they've launched a new social media campaign with content focused on identifying tricks scammers use to get money from customers. 

Under this scam, a customer receives an unsolicited phone call from an individual who falsely claims to be a Duke Energy representative. The scammer warns that Duke Energy will disconnect the customer’s electric service if the customer fails to make a payment – usually within a short time frame.

Red flags for scam activity

  • The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
  • The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Duke Energy.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself

  • Duke Energy never asks or requires a customer with a delinquent account to purchase a prepaid debit card to avoid disconnection.
  • Customers can make payments online, by phone, automatic bank draft, mail or in person.
  • Customers with delinquent accounts receive an advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.
  • If you suspect someone is trying to scam you, hang up and call the local police then Duke Energy. Never dial the phone number the scammers provide.

For more information visit www.duke-energy.com/StopScams

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